Deposit & Lock-in Period
A deposit is required at time of booking to secure your room:
- $500 per person is required for stays of 7 days or less
- $1,000 per 14 day program
- $1,500 per 21 day program
- Longer programs, $500 per week
Full payment is required at least 10 days prior to commencement of your program. There is a 10 day lock-in period before your program starts during which you cannot cancel or postpone your program for any reason.
Refund & Cancellation Policy:
If you cancel your booking prior to the 10 day “locked-in” period we will refund 90% of your deposit, or transfer your booking to a later date for a flat $50.00 fee.
Once you have entered the 10 day “locked-in” period your booking if cancelled cannot be refunded or transferred. A cancellation at this time means all monies paid will be forfeited unless the Flexi-Price option is selected.
Flexi Program Price
For an additional 6% of the total package price, you can have the option to postpone your program date for up to 3 months (subject to availability); otherwise the lock-in period applies. We recommend obtaining travel insurance in the event of a late cancellation. Please be aware that our area can experience extreme weather events such as flooding, and Living Valley Springs cannot be held responsible for delays or cancellations due to weather or other unforeseen events.
Variations to Packages
We are more than happy to customise our packages to meet specific needs – please contact us on 1800 644 733 to find out more. When variations require additional staff resources, a surcharge will be incurred. This will be discussed before booking with your retreat advisor.
Please Note: Errors & omissions excepted. Prices can be subject to change without notice, so please double check with us at time of booking.